Modern Beekeeper Shipping & Return Policy

Last Updated: March 5, 2025

At Modern Beekeeper, we are committed to delivering innovative, high-quality beekeeping solutions while ensuring transparency and customer satisfaction. We use these products in our apiaries, for ourselves and our bees. We have working relationships with manufacturers so if you have a question or concern, contact us – we can help and work with the manufacturers directly. Below are our policies for shipping, returns, and warranties. For full details, visit www.modernbeekeeper.com.

Shipping Policy

Shipping Methods & Costs:

  • Shipping Costs: Several shipping options will be listed for items placed in your cart. These shipping costs reflect least expensive, and fastest by various shipping carriers in the contiguous U.S.
  • Expedited Shipping: Next Day, 2nd Day, and 3rd Day Air available at additional cost. If a specific shipping carrier or option is not listed – please contact us for information.
  • Freight/LTL: Priced by dimensional weight. Contact us at (570) 209-5100 for quotes.

Order Processing:

  • Orders ship within 1-2 business days.
  • Cutoff Times:
    • Orders after 4 PM EST process next business day.
    • Weekend orders (Fri 4 PM EST – Mon 9 AM EST) process Monday.
  • Expedited orders: Processed same day if placed before cutoff (varies by location).

Tracking & Delivery:

  • Tracking numbers emailed upon shipment.

International Shipping:

  • Contact us for quotes. Customers are responsible for duties, taxes, and customs compliance.

Damaged Shipments:

  • Inspect packages upon delivery. Report damage immediately with photos of the shipment, label, and items. We’ll file a carrier claim on your behalf.

Returns & Exchanges

General Policy:

  • Returns accepted within 15 days for unopened, unused items in original packaging.

Exchanges:

  • Clothing: One-time size/style exchange with prepaid return label. Customer covers cost differences.
  • Process:
    1. Contact Us for a Return Authorization (RA).
    2. Include RA, order confirmation, and completed Return Form.
    3. Ship items to:
      Modern Beekeeper Returns
      233 Northern Blvd., Suite 3
      North Abington Twp., PA 18411

Defective/Damaged Items:

  • Report issues within 15 days via Defective Item Form. Photos required.
  • Replacements shipped after claim approval. Credit issued upon return of defective item.

Warranty

  • Products are warrantied against defects in materials/workmanship by manufacturers; contact us for information.
  • Exclusions: Damage from misuse, alterations, or non-intended purposes.
  • Woodenware: Assemble promptly. Report fit/cut defects within 30 days with photos for replacement.

Additional Policies

Order Changes/Cancellations:

  • Request within 48 hours of purchase.

Payment & Pricing:

  • Accepted: Visa, MasterCard, ACH.
  • Preauthorization holds may apply to credit/debit cards.
  • Prices subject to change. Confirm website for updates.

Sales Tax:

  • Collected per state/local laws. Tax-exempt customers must provide valid certificates.

Holiday Closures:

  • Closed on Major Holidays – orders shipped next business day.

Contact Us
Questions? Reach our team:

By placing an order, you agree to these terms. For full details, visit www.modernbeekeeper.com/policies.

Modern Beekeeper – Innovating Apiary Care, One Beekeeper and Hive at a Time.